1. Important Notice
Xtrasize (accessible at xtrasizestore.com) is a marketing and informational website that promotes the dietary supplement GigantX through affiliate marketing. It is important that you understand the following:
- We are not a retailer or seller. Xtrasize does not sell, distribute, or fulfil orders for any products. We do not process payments, handle shipping, or manage inventory.
- We are not the manufacturer or producer. Xtrasize does not manufacture or produce GigantX or any other product.
- Affiliate model: When you click on a purchase button (such as "Order Now" or "Buy Now") on our website, you are redirected to an external website operated by our commercial partner. Any purchase you make is a direct transaction between you and that commercial partner.
As Xtrasize is not a party to any sales transaction, we are unable to process, manage, or mediate refunds, returns, or exchanges. For complete details on how our website operates, please review our Terms & Conditions.
2. Refunds and Returns
Since all purchases are made directly through our commercial partner's website, all matters relating to refunds, returns, exchanges, and product complaints are handled exclusively by the seller from whom you made your purchase. Please be aware of the following:
- The refund and return policies that apply to your purchase are those of the commercial partner where you completed the transaction, not those of Xtrasize.
- We strongly recommend that you review the refund and return policy on the commercial partner's website before completing your purchase.
- Please retain your order confirmation email and any correspondence from the commercial partner, as these may be required when requesting a refund or return.
3. How to Request a Refund
If you wish to request a refund, return, or exchange for a product purchased through a link on our website, please follow these steps:
- Contact the seller directly. Reach out to the customer service team of the website where you completed your purchase. Their contact details can typically be found in your order confirmation email or on their website.
- Refer to the seller's refund policy. Each commercial partner has its own refund and return policy, including specific timelines and conditions. These terms govern your transaction.
- Provide your order details. When contacting the seller, have your order number, date of purchase, and any other relevant information ready to help expedite the process.
Xtrasize does not have access to your order information and cannot process, facilitate, or intervene in refund or return requests on your behalf.
4. What We Can Help With
While we cannot assist with refund or return requests, our team is happy to help with matters related to our website, including:
- Questions about the informational content published on xtrasizestore.com.
- General information about GigantX, such as ingredient descriptions and product features as presented on our website.
- Technical issues related to the functionality of our website.
- Feedback or concerns about your experience on our website.
For any of these matters, please reach out to us through our Contact page.
5. Contact Information
For questions related to our website or its content (not refunds or product orders), you may contact us:
- Email: [email protected]
- Address: 205 Archbishop Makarios Avenue, Limassol 3030, Cyprus
For refund and return inquiries, please contact the commercial partner where your purchase was made.